The Saturday Morning When You Could Have Waited 4 Hours for a Quote
Imagine this classic Montreal scenario: you call a patio door repair company on a Saturday morning. They say "the technician will come between 10 AM and 2 PM for a diagnosis." You cancel your brunch. You wait. 2:30 PM, no one. You call back. "Sorry, he's running late, he'll be there before 4 PM." 4:30 PM, the technician arrives, inspects for 10 minutes, and says "we'll need to order parts, I'll come back next week." Your Saturday is lost.
Our free video diagnosis was invented for this. In 2023, after hearing dozens of clients tell this same story, we decided to eliminate it completely.
Here's how it works: you pick up your phone, film your door for 60-120 seconds, send the video via our form. Our expert technician analyzes it and calls you back within 15 minutes with: the exact cause, the severity, the fixed price, and available appointment slots. No travel. No waiting. No commitment.
This service is unique in Montreal. No one else in the region offers a real-time video diagnosis with a callback within 15 minutes. And it's free because it saves us time too — we arrive at your home with the right parts, and the repair is done in a single visit in 95% of cases.
Step 1: Film Your Door — The Pro Method in 2 Minutes
Pick up your phone. Open the door to 30 cm, then close it slowly along the full length of the track. Do this 2 times. Then lower the phone to the bottom track level and film close-up for 10 seconds. If you have a specific noise, a jamming point, or condensation between the panes, show it.
Tips for a perfect video: film in natural light (during the day, near the door), hold the phone horizontally, and speak briefly to describe the problem. Mention your city (Montreal, Laval, Longueuil…) — this helps us estimate intervention delays.
No ladder needed. No need to disassemble anything. A simple video, filmed with a 5-year-old iPhone, is sufficient in 95% of cases. Our technicians are trained to identify problems from videos of varying quality — this isn't Hollywood, it's mechanics.
Step 2: Send via Our Form — 60 Seconds on the Clock
Go to our video diagnosis page. Upload your video (accepted formats: MP4, MOV, up to 50 MB). Indicate your postal code — this allows us to give you a precise intervention timeline. Briefly describe the problem in your own words ("door hard to open for 2 months", "squeaking when I close", etc.). Leave your phone number — that's where we call you back.
No payment. No credit card. No commitment. Your information remains strictly confidential, stored securely, and used only to contact you with the diagnosis. We never sell your data.
Step 3: Receive the Diagnosis in 15 Minutes — Not 30
Our expert technician watches your video, identifies the exact cause, evaluates whether it's an emergency (safety, water infiltration) or a planned repair, and prepares a precise quote adapted to your brand and configuration. You receive a phone call from our team with:
The precisely identified cause
No "probably the rollers." We tell you: "rear right rollers worn, track slightly warped at 15 cm from the closure."
The exact price range
Based on your brand and configuration: "replacement of all 4 rollers + track adjustment: $220 to $280."
Intervention delays
"Available tomorrow afternoon in Laval, or Tuesday morning in Montreal." Not "between 10 AM and 2 PM."
Personalized advice
If the problem is simple (seal to clean, track to lubricate), we guide you for free by phone. If you need our intervention, we schedule with all parts in hand.
What you receive after the diagnosis
Precise diagnosis
The exact cause of the problem (e.g. "worn rollers, rear right trolley jammed").
Severity assessment
Prevention, intervention, or emergency — you know exactly how risky it is to wait.
Exact price range
Based on your brand and configuration (e.g. "replacement of all 4 rollers: $180-240").
Intervention delays
Available slots within 48 hours with all necessary parts.
Personalized advice
How to prevent the problem from worsening and when to schedule the intervention.
Get Your Free Video Diagnosis
Send us a 2-minute video and get a professional assessment in 30 minutes